BOOKING AND CANCELLATION POLICY

Our BOOKING Policy

Bookings are required a minimum of 48 hours in advance with a Non-Refundable Booking fee of PHP500. This is essential as it allows the host families time to prepare the room prior to guest arrival.
Walk in bookings can be accepted if there is a vacancy, but priority is given to Reserved Bookings and you may need to make way.
Accommodation Payment will be in cash/direct debit upon your arrival, paid directly to the homestay admin officer.
Additional services, Meals and laundry payments can be paid directly to the host.
For online channel bookings( Booking.com, Expedia, Tripadvisor, etc) shall follow the platform policies instead.

Please be mindful that a homestay CANNOT be compared to hotel, any cancellation or shortened booking has a significant economic impact on the families with which you are staying, as they may have turned away other guest to host your stay period.
Cancellations are free up to 48 hours before arrival time. If for any reason you need to cancel your booking, please contact us as soon as possible .
In the unfortunate event that you have to shorten your trip, there will be no refund of payment.
For online channel bookings( Booking.com, Expedia, Tripadvisor, etc) shall follow the platform policies instead.

If you still have any questions or need clarification about SMR Homestay policies, you can contact us using any of these channels